Awesome service! From the first call, the level of customer service is prompt and clear. The heating in my space stopped, as the temperatures sank! The technician Tyler arrived and called as requested, in the time window given. He checked the systems and took care of the work as needed. The communications are concise and clear, and the technical troubleshooting with efficient resolve to the problem. Thank you for getting it done - well!
Sanks' technician was knowledgeable, neat and proficient with the maintenance service. Everything was done in a timely fashion. Also, he told me about safety measures I can add to my HVAC units to protect me from possible property damage.
OUTSTANDING AND PROFESSIONAL SERVICE!! SANKS MECHANICAL Truly cares about the customer. 5 star service for sure!! The technicians are very professional and do excellent work. I highly recommend this company to anyone in need of any hvac work that needs to be done. From the courteous office staff to the outstanding technicians sanks mechanical truly cares about the customer and working with you on a solution for your needs. Highly recommend!!
24 hours after my initial service I needed service again. Consequently, this time I was advised my motor had a plastic bag caught in it and I needed freon. Not sure how this happened as my air was working fine prior to the initial service. Initially, the air was great; however, the pipe was clogged and the condensation leaked the water onto basement floor. Quick fix by Sanks. Shortly afterwards my forced air became low and stunted. I waited a day next day progressed to no air at all. Sanks responded immediately same rep. This time motor issue. Told I needed freon as well because I had a leak. Needless to say there's a bill to fix motor and add freon. I wondered the reason my motor wasn't checked from the start. But then there wasn't anything wrong with the motor. The plastic Boscov bag supposedly stuck in my motor was from shoppingI did the previous week. I'm still perplexed on how the bag somehow bypass the door to the furnace and ended up caught in the motor. I never touched the furnace and my air was working fine. I'll leave it here. You could decide whether you want this service providerto come to your home.
He came to sale me a new unit. I had problem with Compressor. To replace with refrigerant he gave me estimate of 6k dollars. Which is nonsense. I can have Indoor and Outdoor Unit including Installation 5k.
John was quick and straight forward. He confirmed my initial diagnosis. He went to work straight away and completed the job in an hour (which was expected). He was professional. While the price is on the higher end, the service was exceptional.
Very satisfied with Sanks. We had an issue with our hot water/heater and from my initial phone call to the company to the end of our service call the company/James was professional and courteous. Very pleased we even took out their service plan. Top notch company. Joe D.
Sanks Mechanical team was one of the most professional and seamless customer service experience I’ve had. From initial response to completion of service and even then the follow up. This team knows how to take care of their customers and provide information as to what is going on with the service in real time. Will be using Sanks Mechanical for all my mechanical needs.
I don't do many reviews, but our experience was so good I had to post this one. We've had chronic issues with our 6 year old system (had had an underpowered for our house system installed) and got little guidance from other companies on how to address them. The woman who took my initial call recommended I set up a service call to get the system evaluated. Tyler was extremely professional and did a comprehensive evaluation. He tried what will hopefully be a simple fix, but also spent a lot of time going over the pros and cons of the options we have if it doesn't work. I felt he truly went above and beyond my expectations.
They came out to provide an estimate on Tuesday. The guy who came to take pictures said he couldn’t give an estimate that day because he was filling in for his boss. They didn’t call me back for two days, so I called them and had to leave a message with the answering service. Finally they called me back on the third day to tell me they’re not taking the job. No reason mentioned 👎🏽
Learn from my experience and mistakes. Whatever heating and AC work you need done, just call Sanks Mechanical. There is no need to call anyone else.We are fortunate and grateful to have been referred to this company. They are honest and not looking to rip people off.Picture this, it's 97 degrees out. The house is 85, I have two small pets and I work from home. Our AC system broke. So, I called three companies. One ripped us off by over-charging us for work they didn't do. Then tried to sell us a new system. The other two sent techs out, who didn't find the problem and the techs tried to sell us a new system. Then they sent salespeople to the house.The average cost of a new system from these three crooks was $17,000. We got by really well with two window units.Then we called Sanks Mechanical. They found the problem in about 20 minutes and fixed it for $350.
Great experience start to finish, great communication, prompt response times and professional field technician who diagnosed and fixed the problem and had the A/C back up and running during a heatwave! Thank you!
A Sanks technician came out on a Friday afternoon to trouble shoot my AC unit and was able to recommend and fix the issue. Great responsiveness and communication from the office scheduler to the on site technician.
I called the company on a Sunday because my air conditioning unit was not cooling my home. They came out the next dayThe repairman could not work on the problem because his ladder was too short. My unit is on the roof. John came out the next day and repaired the unit. John was cordial, professional and did the repair in one hour. I highly recommend Sanks Mechanical. This was the first time I used them and I would not hesitate to call on them again.
I hope that it is ok to post two reviews six months apart, and indeed I am posting this second review because I am so impressed with the consistent high quality work of this company. Back in January I needed general maintenance of my rooftop HVAC unit, and Sanks did a great job for a modest price.Since then, in my capacity as President of the Condo Assn where I live, I have recommended Sanks to a half dozen owners, all of whom reported back to me their own satisfaction with the company. I hardly expected that last week my own AC system would completely "die," and indeed I was getting zero cooling.So I called Sanks at 3 pm on one weekday, and they had a super mechanic on my roof the next day at noon. He fixed the problem in a half hour, and the best part was his honesty: given the fact that my equipment is 15+ years old, he could have easily told me that I needed a complete new system, and I would have not been in any position to challenge his word: I simply would have been out several thousand dollars.Instead, he found the one part within the system that had burned out (a capacitor), and thus the total cost to me turned out to be only $250 (parts, labor and service-call fee).Thank you, Sanks, and thank you, John, the super mechanic who now knows my roof quite well! I give you guys an unreserved five-star recommendation.
We have gone through several HVAC companies in the city of Philadelphia, by far Sanks Mechanical was the best. The technician was prompt and very knowledgeable about our HVAC system, he diagnosed the problem within 10 minutes. We will definitely be using them again.
Very good experience. John was very professional, courtesy and understanding. He explained all he was doing and increased my knowledge base about my system. He encouraged me to get a maintenance plan (which was needed) and that eased my anxiety. My system has been working well and look forward to seeing a representative again for system check ups. Thank you again John for helping and educating me.
Sanks has always been extremely helpful and is always on time! Tyler, who helped me today was super awesome and was able to answer all of my questions. Highly recommend Sanks for anything related to HVAC!
Hot water heater stopped working. Called Sanks Mechanical, and the technician arrived soon after that. John was professional and polite. He phoned to advise of his arrival time. Removed the old water heater and had the new one in quickly and efficiently. He was clean and left no dirt behind. Within a short period of time I was back in business. Great company to work with. Thank you.
I was 100% impressed, and more than satisfied, with the service that I received from Sanks. Their technician, John, was quite knowledgeable, and was able to diagnose--in 30 minutes--what the problem was that was causing my HVAC system to perform so poorly, even though it seemed that it was circulating hot freon. Indeed, the bottom line is there are many different factors that can cause an HVAC to run inefficiently, and it takes a good technician with the proper testing devices to ascertain if the problem is freon or something else. Sanks came out quickly, worked clean, charged me a modest diagnosis fee, and is now coming back to fix the underlying problem, also at what seems to be a fair price. As president of my condo association, I will certainly be recommending Sanks to the other 53 owners here.
I called Sanks for a diagnostic and installation of a new heating unit in a Newley acquired property. They worked with me during the entire process. Honored a price they listed that had then recently changed to be dramatically higher and gave me tips and tricks while installing the unit. Oh! And they noticed a leak and gave some advice. Talk about above and beyond. Couldn’t be happier working with Sanks during such a stressful time- they were a breeze!
We called Sanks Mechanical on a Friday afternoon to schedule a maintenance appointment on our new home central air unit. They were quick to schedule an appointment for the following morning. Will arrived on time, was pleasant, professional and quick. We would recommend Sanks Mechanical for everyone in need of maintenance or services. Kudos to Sanks Mechanical!